FAQ

What is the KomoerebiStore Story?

Komorebi is a Japanese word with no direct English translation. It describes the beauty of sunlight filtering through the leaves of a tree casting an array of shadow and light upon the landscape.

Komorebistore.com was designed to embrace this spirit of the unique and indescribable with an array of products and trends you won't find anywhere else. Furthermore, we strive to give back to this planet which gives us life by contributing a percentage of all sales to onetreeplanted.org.

Visit us today to find something you'll love and help us save the environment for the future we hope to build and enjoy together!

 

How do I order?
Click on the "Add to Cart" button to choose products for purchase. When done shopping, click on the "checkout" button to complete your transaction.

 

Is my payment information safe?
Absolutely! Our payment processing system is 100% secure.

Our tech internet security team is dedicated to giving you a safe and secure shopping experience.

 

When will I get my stuff?
Once our team processes your order within 1-2 business days, expect to get it within 7-15 business days, after purchase, depending on customs clearance. USA deliveries may be a bit quicker than the UK, Australia, and New Zealand. Almost all European and Asian countries will experience longer ship times.

 

Is order tracking available?
Yes! Once your purchase is complete you'll be given a tracking number.

 

What are the costs of shipping?
Shipping rates depend on where your package is being sent from and to.

 

If I order multiple items, do they come in the same package?
Typically, multiple items come in separate packages.

 

What is your return policy?
If you aren't satisfied with your product, please reach out to our customer service department and we'll try and help resolve the issue.

 

What is your contact info?
Should you need to contact us, please us this contact form. Our dedicated team of customer service representatives are looking forward to assisting you.